Privacy Policy

Last updated: 17 September 2026

Fresh Fish Dubai ("we", "us", or "our") operates https://freshfishdubai.com and delivers fresh fish and seafood across Dubai, UAE. This Privacy Policy explains what personal information we collect when you browse our website, create an account, place an order, or contact us — and how we use, store, and protect it.

By using our website, placing an order, or contacting us via WhatsApp, phone, or email, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We collect the following types of information:

Account information: your name, email address, phone number, and a password (stored in encrypted/hashed form) when you register a customer account.
Order information: delivery address, order items and quantities, preferred delivery time, order notes, and your order history.
Payment information: your selected payment method (Cash on Delivery or Bank Transfer) and, for bank transfers, the payment receipt image you upload for verification. We do not collect or store card numbers, as we do not process card payments directly.
Communications: messages you send us through our contact form, WhatsApp, phone, or email, including any details you share to help us process an order or resolve an issue.
Reviews and feedback: product reviews, ratings, and comments you choose to submit.
Newsletter sign-up: your email address, if you subscribe to updates.
Technical information: basic device and browser information, and cart contents stored locally in your browser to keep your cart available between visits.

2. How We Use Your Information

To create and manage your customer account.
To process, confirm, prepare, and deliver your orders.
To verify bank transfer payments before dispatching an order.
To communicate with you about your order status, delivery updates, or issues.
To respond to enquiries submitted via our contact form, WhatsApp, phone, or email.
To display product reviews you have chosen to submit.
To send you order updates, offers, or newsletters, where you have opted in.
To improve our website, products, and delivery service.
To detect and prevent fraudulent or unauthorized orders.
To comply with our legal and accounting obligations in the UAE.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We only share your information where necessary to run our business:

With our delivery riders/drivers, to complete delivery of your order.
With our banking partner, where relevant, to verify a bank transfer payment you have made.
With trusted service providers who support our operations, such as cloud hosting and image storage providers, who process data only on our instructions.
With government or regulatory authorities, where required by UAE law or to protect our legal rights.

4. Data Storage and Security

We take reasonable technical and organizational measures to protect your personal information, including encrypting stored passwords and storing uploaded receipts and images through secure third-party storage providers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your account and order information for as long as your account remains active, and for a reasonable period afterward to meet our accounting, tax, and legal record-keeping obligations under UAE law.

5. Cookies and Local Storage

We use your browser's local storage to keep items in your cart and remember your login session, so you don't have to re-enter information on every visit. We do not use this data for third-party advertising.

6. Your Rights

Under the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your account and associated personal information.
Withdraw consent to marketing communications at any time.

To exercise any of these rights, contact us using the details at the end of this policy.

7. Children's Privacy

Our website and services are intended for individuals who are able to enter into a binding contract under UAE law. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page reflects the most recent version.

9. Contact Us

If you have any questions about this Privacy Policy or your personal information:

Email: info@freshfishdubai.com
Phone / WhatsApp: +971 52 359 9567
Address: 1st Floor Shop No 285, Waterfront Market, Dubai, UAE

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1. Information We Collect

We collect the following types of information:

Account information: your name, email address, phone number, and a password (stored in encrypted/hashed form) when you register a customer account.

Order information: delivery address, order items and quantities, preferred delivery time, order notes, and your order history.

Payment information: your selected payment method (Cash on Delivery or Bank Transfer) and, for bank transfers, the payment receipt image you upload for verification. We do not collect or store card numbers, as we do not process card payments directly.

Communications: messages you send us through our contact form, WhatsApp, phone, or email, including any details you share to help us process an order or resolve an issue.

Reviews and feedback: product reviews, ratings, and comments you choose to submit.

Newsletter sign-up: your email address, if you subscribe to updates.

Technical information: basic device and browser information, and cart contents stored locally in your browser to keep your cart available between visits.

2. How We Use Your Information

To create and manage your customer account.

To process, confirm, prepare, and deliver your orders.

To verify bank transfer payments before dispatching an order.

To communicate with you about your order status, delivery updates, or issues.

To respond to enquiries submitted via our contact form, WhatsApp, phone, or email.

To display product reviews you have chosen to submit.

To send you order updates, offers, or newsletters, where you have opted in.

To improve our website, products, and delivery service.

To detect and prevent fraudulent or unauthorized orders.

To comply with our legal and accounting obligations in the UAE.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We only share your information where necessary to run our business:

With our delivery riders/drivers, to complete delivery of your order.

With our banking partner, where relevant, to verify a bank transfer payment you have made.

With trusted service providers who support our operations, such as cloud hosting and image storage providers, who process data only on our instructions.

With government or regulatory authorities, where required by UAE law or to protect our legal rights.

4. Data Storage and Security

6. Your Rights

Under the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you have the right to:

Request access to the personal information we hold about you.

Request correction of inaccurate or incomplete information.

Request deletion of your account and associated personal information.

Withdraw consent to marketing communications at any time.

To exercise any of these rights, contact us using the details at the end of this policy.