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Last updated: 17 September 2026
Because we hand-pick, clean, and prepare fish and seafood specifically for each order, cancellation windows are shorter than for typical retail goods. This policy explains when you can cancel an order, and when we may need to cancel one on our end.
You may cancel your order free of charge at any time before we have confirmed and begun preparing it. Once your order has been confirmed and preparation or dispatch has started, it can no longer be cancelled, as the product has already been hand-picked and cleaned specifically for your order.
To cancel an order, contact us as soon as possible with your order number via:
If your order was placed via WhatsApp and preparation has not yet started, simply message us to cancel it. If your order was placed through our website and your account shows the status as "Pending" or "Confirmed", contact us immediately — once the status changes to "Processing" or later, the order can no longer be cancelled.
Some orders, particularly live seafood or same-day requests, may begin preparation shortly after confirmation. In these cases, the cancellation window may be very short or unavailable once the order is confirmed. We will always try to accommodate a cancellation request wherever possible.
We may need to cancel an order in certain situations, including where:
If we cancel your order, we will notify you as soon as possible and issue a full refund for any payment already made, in line with our Refund & Return Policy.
Where a payment has already been made for a cancelled order (e.g. via bank transfer), the amount will be refunded to the same account, typically within 5–7 business days.